A few simple details to help make arrival easy.
BEFORE THEIR STAY
Please portion each meal into individual zip-lock baggie, with each feeding packaged separately and ready to serve. Refrigeration is available for food that needs to remained chilled.
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Bowls are provided by Southern Pet Lodge so they can be properly cleaned and disinfected between uses. Please leave personal food and water bowls at home.
Please send only the medication needed for your guest's stay, with each dose already organized and ready to administer. You may include up to three additional days of medication in case of unexpected travel delay.
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Please provide clear instructions for dosage and administration times.
Please provide a current copy of your guest's vaccination records before arrival. Records may be uploaded to the client portal, emailed to us, or provided at drop-off.
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Rabies • DHPP • Boardatella
To help us maintain a clean and sanitary retreat environment, we provide fresh bedding for every guest and ask that personal beds, bedding and blankets remain at home. Limiting outside items helps us reduce germs and allows our team to properly clean and disinfect guest spaces.
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You're welcome to bring your guest's favorite toy and treats to make their stay feel a little more familiar.
Guests may arrive or depart at any time during their chosen lobby window:Â 7:30 - 10:00 AM or 5:00 - 7:00 PM.
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Staying within your chosen arrival window helps our team plan staffing, feeding, play and care for all of our guests. If your arrival or departure day or lobby window changes,please notify us in advance.
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When you arrive, please leave your dog safely in your vehicle while you come inside the lobby to check in. This helps us safely manage arrivals and protects all of the guests in our care.
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Payment for your guest's stay is due at drop-off.